Shipping

 

We offer a flat $12.50 shipping fee per order, regardless of how many muk mats are ordered in a single purchase.

Alternatively, you can select to pick up your muk mat from muk mat HQ in Burleigh Heads, Queensland, with no shipping fee.

If you select the pick up option, we will be in touch with you following your purchase, via email, to organise a mutually suitable collection time.

muk mats are delivered by Australia Post or a courier service, within Australia only (worldwide shipping coming soon).

Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 7 days. 

Damaged or lost orders should be resolved with Australia Post or courier company and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of mukmat.com

We ship to the address you provide when you order.

Please note: if there is no one available to receive the goods and the driver has to return to your address to re-effect delivery, an additional cost may apply.

In such circumstances where you have granted authority to leave goods unattended, the responsibility of risk and ownership transfers to you upon this instruction and delivery.

You agree that Australia Post and muk mat are released from liability for any lost, stolen or damaged goods that are delivered and left unattended in accordance with your authority.

Once goods are delivered, we ask that you inspect and advise us immediately of any issues you may have.

We are not involved in nor do we have any liability once the goods have left our warehouse beyond our terms and conditions.

We will assist you with any claim you may have with any shipping provider where possible. 

For further information please refer to the link below:

https://auspost.com.au/terms-conditions/general-terms-conditions